Last updated: March 2026
ProfitPlatform ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.
ProfitPlatform is an Australian-based SaaS business providing marketing automation software for small service businesses. We operate at profitplatform.com.au and our client portal at my.profitplatform.com.au.
The contacts, conversations, and data you store inside ProfitPlatform belongs to you. We process this data on your behalf to deliver the service. See Section 8 for how this data is handled.
We do not sell your personal information to third parties. We may share your information with:
Your data is stored on servers located in the United States by our platform provider GoHighLevel. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
We use encryption in transit (HTTPS/TLS), access controls, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our website uses cookies for analytics and functionality. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Under the Australian Privacy Act, you have the right to:
To exercise any of these rights, contact us at privacy@profitplatform.com.au.
The contacts, conversations, and business data you store in your ProfitPlatform account is your data. You remain the data controller. We process it as your data processor to deliver the service.
You are responsible for ensuring you have appropriate consent from your own customers to communicate with them via SMS and email, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).
You can export your contact data at any time from within your account. Upon cancellation, your data remains accessible for 30 days, after which it is deleted from our systems.
We may send you occasional emails about new features, pricing changes, or relevant information. You can unsubscribe at any time using the link in any email, or by contacting us directly.
We may update this policy from time to time. We'll notify you of significant changes by email or through your account dashboard. Continued use of the platform after changes constitutes acceptance.
If you believe we have mishandled your personal information, please contact us first at privacy@profitplatform.com.au. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
For any privacy questions or requests:
Email: privacy@profitplatform.com.au
General enquiries: hello@profitplatform.com.au